Cases of Coronavirus (Covid-19) have been reported in specific locations throughout the world. Travelers are advised to read the FCO travel advice for the country they are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries. If you have recently visited China or any other impacted country, or if you have any concerns regarding potential travel restrictions that may affect your upcoming holiday, please refer to the FCO website for up to date travel advice on your destination: https://www.gov.uk/foreign-travel-advice. Further guidance can also be obtained by contacting the relevant Embassy for the country you are due to visit. As advice can change and each destination’s decision-making can vary, we recommend that you check the information regularly.
Please be aware when travelling, that many destinations have put in place strengthened screening measures at airports for all passengers arriving. You may need to provide personal details and be subject to a temperature check. Travelers should comply with these processes and take relevant preventative measures to reduce the risk of exposure.
Following the updated advice with regards to social distancing, we have taken the sensible decision to operate a ‘closed door’ policy from Tuesday 17th March, in order to help prevent the spread of Coronavirus and protect our staff and customers. At this time, we will still be traveling to the office, and will continue to operate 09.30-17.30 weekdays. We are committed to continuing our usual high level of service, and appreciate your patience while we deal with disrupted travel plans.
As I’m sure you can understand, the current situation is completely unforeseen and unprecedented, and all our staff are currently very busy, so we would ask that for any non-urgent queries, please email firstname.lastname@example.org.
I Have an Existing Booking
The Foreign & Commonwealth Office (FCO) issue travel advice for the safety of British Citizens travelling abroad. Their advice is in relation to imminent departures, and it may be too early to say that your holiday can’t go ahead as planned.
As you may be aware, in light of the ongoing global Coronavirus (Covid-19) pandemic, the UK government and Foreign & Commonwealth Office (FCO) have advised against all non-essential overseas travel for the 30 days as of 17/03/2020.
Due to the high number of bookings that we have, together with the volumes of calls we are currently receiving, we are prioritising our customers due to depart within the next 72 hours, and those currently in-resort. We will continue to work through our bookings in date order and will be in touch to discuss options. We ask that if you are booked to depart outside of 72 hours, we would ask that you kindly email us on email@example.com and we will respond as soon as possible.
In the meantime, it is recommended that you liaise with your travel insurance provider regarding your policy cover.
If you are due to travel imminently, be assured, we will be in contact with you in due course.
We appreciate your support and understanding in this very difficult situation, and would like to thank you for re-booking where possible.
I Have Not Yet Made Travel Plans
Our Personal Travel Experts have regular and up-to-date advice regarding the spread of Coronavirus and will be able to guide you to destinations which you are able to travel and when. We are still getting bookings for the end of 2020 and 2021 onwards. Please submit an enquiry online and a Personal Travel Expert will be in touch with you as soon as possible to discuss your travel plans.
I Have Just Returned from My Holiday
For customers who have just returned from their holidays, please refer to following link https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
We do hope that you are not affected and that no unnecessary concern has been caused, however, we felt that it was important to share this information with all of our customers.